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Terms of Service

These terms are the agreement between you and BookRoofs for use of BookRoofs. The section on outbound calling matters more than the rest — please read it.

Last updated 29 August 2026 · BookRoofs

1. Agreement

By creating an account, or by using BookRoofs(the “Service”), you agree to these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

2. What the Service is

BookRoofsis software for roofing businesses: customer records, pipeline, scheduling, job costing, invoicing, field reporting and — where enabled — an automated outbound calling assistant (the “AI Caller”). Features vary by edition and may change as the product develops.

The Service is built on third-party platforms, including a customer-relationship system operated by HighLevel Inc. and telephony operated by Telnyx. Those platforms are listed in our Privacy Policy. Their availability is outside our control.

3. Accounts

  • You must give accurate registration details and keep them current.
  • You are responsible for everything that happens under your account, including the actions of users you invite.
  • You are responsible for keeping credentials secret. Tell us promptly at support@bookroofs.com if you believe an account has been compromised.
  • You must be at least 18 and able to form a binding contract.

4. Fees, trials and billing

Subscription fees, any included usage allowances, and per-minute or per-number charges are those shown at the point of purchase. Unless stated otherwise, fees are in US dollars and exclusive of tax, which we add where we are required to collect it.

  • Subscriptions renew automatically at the end of each billing period until cancelled.
  • Usage charges — including AI Caller minutes and rented telephone numbers — are billed in arrears or drawn from prepaid credit, according to the plan you chose.
  • Free access. Where we offer the Service free or on trial, we may end that access, or begin charging, on reasonable notice.
  • Failed payment. We may suspend the Service if a payment fails and is not cured after we have contacted you.
  • Prices may change. We will give at least 30 days’ notice before a change affects a renewal.

Cancellations and refunds are governed by our Refund Policy.

5. Outbound calling — your obligations

This section carries real legal consequences. Read it before enabling the AI Caller.

The AI Caller places telephone calls on your behalf, to numbers you select. You are the caller in law. You alone are responsible for the legality of every call it places for you.

  • You warrant that you have a lawful basis to call each contact you select, including any consent required by the US Telephone Consumer Protection Act (TCPA), state telemarketing law, and any equivalent law that applies to you.
  • You must not use the AI Caller to call numbers obtained without permission, purchased lists you have no relationship with, or numbers on a do-not-call register that applies to you.
  • You are responsible for honouring do-not-call and opt-out requests, including those made during a call.
  • You must not disable, circumvent or misrepresent the calling-hours, consent and do-not-call controls in the Service.
  • Calls may be recorded and transcribed. Recording consent law varies by state, and some states require all parties to consent. Ensuring the required disclosure is made is your responsibility.
  • You must not use the AI Caller for emergency services, for calls to healthcare, financial or other regulated matters where automated calling is restricted, or in any way that misrepresents who is calling.

The controls we provide — calling windows, do-not-call filtering, per-lead frequency caps — are safeguards, not a legal opinion, and they do not transfer responsibility to us. We may suspend the AI Caller immediately, without notice, where we reasonably believe it is being used unlawfully.

6. Acceptable use

You must not, and must not permit anyone else to:

  • break the law, infringe anyone’s rights, or send unlawful, deceptive or harassing communications;
  • upload malware, probe or attack the Service, or try to access another customer’s data;
  • reverse engineer, resell, sublicense or white-label the Service without our written agreement;
  • use automated means to extract data at a scale that degrades the Service for others.

7. Your data

Your data stays yours.You keep all rights in the customer records, documents, recordings and other content you put into the Service (“Customer Data”). You grant us a licence to host, process and transmit it strictly to operate and support the Service.

We do not sell Customer Data, and we do not use it to train machine-learning models. What we collect and who processes it is set out in the Privacy Policy.

You are responsible for having the right to provide the Customer Data, including any personal information about your own customers.

8. Availability

We work to keep the Service available but do not promise uninterrupted operation. We may perform maintenance, and parts of the Service depend on third parties whose outages we cannot prevent. No uptime commitment applies unless we have agreed one with you in writing.

9. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

AI output is not advice and is not guaranteed. The AI Caller and any other automated feature can misunderstand, produce inaccurate summaries, or fail to complete a task. Anything that matters — an appointment, a quote, a commitment made on a call — should be confirmed by a person.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data.

Our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

11. Indemnity

You will defend and indemnify us against claims, damages and reasonable costs arising from your use of the Service in breach of these terms, from your Customer Data, or from calls placed on your behalf — including claims under the TCPA or equivalent telemarketing or call-recording law.

12. Suspension and termination

  • You may cancel at any time; see the Refund Policy for what happens to the remainder of a paid period.
  • We may suspend or terminate for material breach, non-payment, or where use of the Service creates legal risk to us or to others.
  • On termination your right to use the Service ends. You may export your Customer Data for 30 days afterwards, after which we may delete it.

13. Changes to these terms

We may update these terms. For material changes we will give notice by email or in the Service before they take effect. Continuing to use the Service after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. The courts of that jurisdiction have exclusive jurisdiction, and each party consents to venue there.

15. General

These terms, with the Privacy and Refund policies, are the entire agreement between us on this subject. If any provision is unenforceable, the rest continues to apply. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of assets.

16. Contact

BookRoofs, United States
General: support@bookroofs.com
Billing: billing@bookroofs.com